Terms and Conditions
“Ace Carcare Ltd” refers to the Ace Carcare Ltd trading company as shown on the face of the invoice/estimate,
Estimates, Bookings and Repair Location
The Estimate prepared by Ace Carcare Ltd is an offer to conduct repairs to the damage indicated at the price stated. The customer’s agreement however stated to proceed with repairs constitutes acceptance of that offer and forms a binding legal contract incorporating these Terms of Business.
If for any reason, including but not limited to inclement weather, Ace Carcare Ltd is unable to carry out the repair or collection at the time date or location indicated on the Estimate, any and all liability incurred by Ace Carcare Ltd as a result shall be discharged by Ace Carcare Ltd making an offer to conduct the repair at the Estimate price at an alternative time date or location convenient to both parties, whether or not such time date and location is identified or such offer is accepted.
Repairs may be completed at a location agreed with the customer, or at Ace Carcare Ltd’s nominated location. Ace Carcare Ltd has absolute discretion to decide on the location for the repair. This decision may be changed, including on the date of the booked repair, as variable factors including but not limited to weather and available light affect the decision. If Ace Carcare Ltd decide that the repair should be completed at a location other than that originally envisaged, the customer authorises Ace Carcare Ltd to remove the vehicle to such an appropriate location. Removal and return of the vehicle in these circumstances will be a service provided by Ace Carcare Ltd at no further charge.
Ace Carcare Ltd can at their discretion require a deposit to be paid in advance for any booking. The size of the deposit will be determined by the estimator at the time of booking. Where parts or accessories need to be ordered before a repair can be carried out these must be paid for in advance. Any money paid for parts or as a deposit will be non refundable.
Where a car is not presented for repair in a clean condition, Ace Carcare Ltd reserves the right to charge for an exterior valet to be carried out in order to facilitate the repair. The charge for this will be made at the current rate for a Bronze exterior valet as detailed on the valeting price list.
Where a booking cancellation is made less than 48 working hours before the car is booked in for repair Ace Carcare Ltd reserve the right to retain any deposit paid. Where a booking needs to be changed less that 48hours before an appointment due to unforeseen circumstances, this will be allowed on one occasion only, and at the sole discretion of Ace Carcare Ltd.
Carrying Out the Repairs
Ace Carcare Ltd undertakes to carry out the repairs indicated on the Estimate. If it becomes clear during the work that, in the opinion of the repairer, further work is necessary to properly complete the repairs outlined on the Estimate, the customer’s authorisation and agreement will be obtained before any further work is undertaken that would increase the price shown on the Estimate. If such authorisation is not forthcoming, Ace Carcare Ltd reserves the right not to continue with the repairs that require the further work. In these circumstances the full Estimate price remains payable by the customer. Further work that does not increase the Estimate price may be proceeded with without the requirement for customer authorisation. No repair will be identical to an automotive factory finish, which is machine-sprayed to tolerances beyond human capability. Hence no repair will ever be ‘as good as new’. Ace Carcare Ltd discharges its obligations under any repair agreement by providing a good quality, hand-completed aftermarket repair. In normal circumstances, such a repair is unlikely to be detected by a casual examination of the vehicle by an untrained observer unaware of the previous damage location.
The Ace Carcare Ltd repair system includes elements (including but not limited to factory paint reproduction recipe database) that are provided by third parties. Finish (including but not limited to colour) match may be approximate only when limitations of such third party supplied elements prevent a more precise finish match. In any such case, provision by Ace Carcare Ltd of an approximate finish match will be considered supply of a good quality repair.
It is the absolute responsibility of the customer to advise Ace Carcare Ltd of any non-original finish areas on the vehicle. In case of incompatibility with a non-original finish (whether or not notified by the customer) Ace Carcare Ltd has the right to void this contract – in these circumstances, Ace Carcare Ltd will not be obliged to complete or rectify any repair and the customer will not be obliged to make payment. Liability for mutual contractual mistake under this agreement rests with the customer.
Extent of Warranty
Ace Carcare Ltd guarantee repairs for a period of two years. This is a formulation and application guarantee: that the finish will not degrade due to the paint being improperly mixed or applied by Ace Carcare Ltd.
No guarantee of any sort is offered against damage to the finish by any corrosion or rust (whether or not evident before the repair was carried out) by failure of the surface to which the repair is applied (including but not limited to failure of a previous aftermarket paintwork repair), further accident or impact (including but not limited to stone chipping) or by inappropriate aftercare once the vehicle has been returned to the customer. Aftercare instructions will be supplied by Ace Carcare Ltd with the customer invoice.
Chip repairs, ‘touch-ins’, ‘brush-ins’, ‘touch-ups’ and any other repairs identified as such to the customer by Ace Carcare Ltd will be on an ‘improve only’ basis, and no representation is made and no guarantee offered that such a repair will be in any way undetectable against the original finish. Repairs may be identified as an ”attempt to improve only” in which case Ace Carcare Ltd do not guarantee any improvement. Claims under the Ace Carcare Ltd guarantee are settled by free rectification or (at Ace Carcare Ltd’s discretion) a refund equal to the portion of the invoice price representing the unsatisfactory repair. Any refund or liability shall be limited to a maximum of the amount quoted upon the estimate or invoice.
Ace Carcare Ltd will not be liable for any consequential loss incurred as the result of a repair. It is incumbent on the customer to keep a receipt as proof of work carried out. Any warranty claim made without a receipt shall be at Ace Carcare Ltd’s discretion.
The warranty is not transferable.
Unless other arrangements have been agreed beforehand, payment in full is due on completion of the repair and shall be by cheque, cash, and credit or debit card (subject to the card processing fee in force at the time of payment). We regret we are unable to process payment by American Express. Ace Carcare Ltd is entitled to exercise a lien over the repaired vehicle until satisfactory payment is made by the customer, which in the case of payment by cheque shall be deemed to have taken place when a cheque has cleared the banking process